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WAO services available during lockdown


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In light of the recent enhanced movement control order in the Klang Valley, Women’s Aid Organisation (WAO) services for domestic violence survivors will remain available virtually throughout 3-16 July 2021.

This includes case consultations (phone/WhatsApp), counselling (video), temporary shelter, and other crisis support services which can be coordinated remotely. WAO services are free and confidential.

There is an increased risk of domestic violence during the movement control orders, and this is reflected in the number of cases reported. From January to May 2021, the WAO recorded 1,247 cases with 625 reported using our hotline and 622 through TINA, WAO’s WhatsApp service.

This past week alone, the team has coordinated 12 rescues of survivors from abusive and unsafe environments and is prepared to continue assisting survivors during the lockdown.

If you or someone you know is experiencing domestic abuse (or other forms of gender-based violence), please contact:

WAO hotline: 03 3000 8858

TINA (SMS/WhatsApp): +60 18 988 8058

(24 hours)

We urge neighbours and the public to be extra vigilant. If you witness or suspect domestic abuse, reach out to the survivor when it is safe, and advise them to call the WAO. You can also reach out to Talian Kasih (15999), the Ministry of Women, Family and Community Development’s hotline, or in an emergency, the police (999). The police are committed to and will continue to aid survivors during the lockdown.

You can also visit wao.org.my for information on domestic violence and how to get help.

We thank all frontline workers, including the police, welfare officers, and hospital workers, for their service during this time. – WAO

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